Privacy policy

1. Controller and scope

The controller of the personal data processed through this website is Intransolux, with contact address at Aragó, 366, 08009 Barcelona, Spain, email info@intransolux.com and telephone +34 936 941 050. This privacy policy applies to the website intransolux.com, contact forms, quote requests, commercial communications and B2B relationships arising from those interactions.

Intransolux acts as controller when it decides the purposes and means of the processing. When Intransolux processes personal data strictly on behalf of a customer within a contracted logistics service, the applicable contract may define Intransolux as processor or sub-processor for that specific processing.

2. Data we process

• Identification and contact data: name, surname, job title, company, email address, telephone number and preferred communication channel.
• Business data: company name, business address, tax/VAT details supplied by the customer, sector, billing information and relationship with the shipment.
• Logistics request data: origin, destination, goods description, weight, volume, dimensions, quantity, approximate value, HS code, Incoterms, container type, pickup and delivery requirements, insurance needs, special handling requirements and documentation needed to prepare or perform a service.
• Communication data: messages sent through forms, email, telephone, WhatsApp, Telegram or any other channel chosen by you.
• Technical and security data: IP address, session identifiers, form security tokens, browser, device, date and time of access, logs and anti-spam verification data where needed to operate the website safely.

3. Purposes and legal bases

• To answer enquiries, calculate quotes and prepare commercial offers: steps prior to entering into a contract at your request.
• To manage logistics services, documents, tracking, incidents, customer service, invoicing and supplier coordination: performance of a contract or pre-contractual measures.
• To comply with accounting, tax, customs, transport, sanctions-screening, anti-fraud and other legal duties: compliance with legal obligations.
• To protect the website, prevent spam, fraud, abuse and unauthorized access: legitimate interest in maintaining the security and availability of the service.
• To send commercial communications about services similar to those requested or contracted, or to respond to commercial interest: consent, previous contractual relationship or legitimate interest where permitted by law. You may object or unsubscribe easily and free of charge.
• To improve internal processes, manage professional leads and measure service quality: legitimate interest, without making solely automated decisions that produce legal or similarly significant effects.

4. Obligation to provide data

Fields marked as mandatory are necessary to answer your request, prepare a quote, contact you or perform the service. If you do not provide them, we may be unable to respond or carry out the requested logistics operation. Additional information is voluntary, but in logistics it may be necessary to calculate costs, comply with customs rules or avoid operational incidents.

5. Recipients

Where necessary and proportionate, personal data may be disclosed to carriers, freight forwarders, customs brokers, warehouses, logistics correspondents, insurers, banks, payment providers, professional advisers, IT providers, hosting providers, CRM and email platforms, anti-spam/security providers, public authorities, courts and regulators. Providers acting on behalf of Intransolux are bound by confidentiality, security and data processing obligations.

6. International transfers

Because logistics services are international by nature, shipment or professional contact data may be sent outside the European Economic Area when needed to request a quote, execute transport, comply with customs requirements, manage insurance, respond to customer instructions or coordinate with partners at origin or destination. Where a transfer is not covered by contractual necessity or another legal derogation, Intransolux will seek to apply appropriate safeguards such as adequacy decisions, standard contractual clauses or equivalent measures recognized by data protection law.

7. Retention periods

• Enquiries and quotes not contracted: for the time needed to handle the request and generally up to 3 years from the last relevant contact, unless another lawful retention basis applies.
• Customers, contracts, invoices, transport documents, customs files and accounting records: during the business relationship and for the statutory periods required by commercial, tax, customs, transport and limitation rules.
• Commercial consent, objections and unsubscribe records: for as long as needed to prove the legal basis or respect your objection.
• Technical security data and logs: for the time strictly necessary to operate the site, prevent abuse and resolve incidents.

8. Your rights

You may exercise the rights of access, rectification, erasure, objection, restriction of processing and portability, and you may withdraw consent where processing is based on consent. Send your request to info@intransolux.com. To protect your data, we may ask for reasonable information to verify your identity or representation. You may also lodge a complaint with the Spanish Data Protection Agency at www.aepd.es.

9. Security and confidentiality

Intransolux applies reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or misuse. Access is limited to people and providers who need the data for the purposes described above and are subject to confidentiality obligations. No system is absolutely risk-free, but measures are reviewed according to the nature of the data and the processing risks.

10. Minors and automated decisions

This website and the services offered are directed to companies and professionals. We do not intentionally collect data from children under 14 years of age. We do not make decisions based solely on automated processing that produce legal effects or similarly significantly affect individuals.

11. Updates

We may update this policy to reflect legal, technical or operational changes. The current version will be published on this page and, where changes are material, we will communicate them through reasonable channels.